Returns & refunds

Last updated: September 5, 2026.

For every order issue, contact Burnz Lifestyle at burnzzzstock@gmail.com. Burnz operates this store under the Burnz Lifestyle retail name. Slop Cannon is a merchandise line offered by this store. Burnz is responsible for customer support and the remedies owed to you as the seller. We coordinate with Printful; you do not need to pursue a supplier claim yourself.

Damaged, defective or incorrect items

If an item arrives damaged, defective, misprinted or different from your order, tell us as soon as possible, preferably within 14 days after delivery. This request for prompt notice does not shorten your legal rights. Include your order number or other proof of purchase, a description, and clear photographs of the item, problem and relevant packaging. If photographs cannot reasonably show the problem, let us know so we can arrange another way to assess it.

We will arrange an appropriate replacement, refund or other remedy required by applicable law. You will not pay reasonable return costs needed to resolve our error or a confirmed fault. Keep the item until we tell you whether it needs returning; many print or quality claims can be resolved without a physical return.

Size selection, color preferences and change of mind

Our items are produced for each order. For purchases where no mandatory cancellation or return right applies, we do not offer routine returns or exchanges solely because you chose the wrong size or color or changed your mind after production began. Please use the product-specific measurements and review the selected color before ordering. An item that is faulty or materially different from its description is covered separately under the section above.

You can contact us about an exceptional request. Any voluntary arrangement, including any return postage or new-order cost, will be explained and agreed before you proceed. We do not promise that our fulfillment partner will reimburse change-of-mind returns.

Cancellations and changes

Email us immediately to request a cancellation or change. We will try to stop the order before production, but processing can begin quickly. If we can cancel it, we will refund the canceled items and any shipping charges no longer needed. We will not change the garment, artwork, size or color without your agreement. Starting production does not remove a statutory cancellation or withdrawal right where one applies.

Late, lost and delivered-but-missing parcels

Contact us promptly if delivery is overdue or tracking stops progressing, preferably within 14 days of the estimated delivery date. Confirm your delivery address and check with anyone who might have accepted the parcel. We will investigate and provide the remedy required by the circumstances and applicable law.

If tracking says delivered but the order is missing, check safe places and contact the local carrier for delivery details, then tell us what you find. We may ask for reasonable information to investigate. We will not automatically reject your claim solely because of a delivered scan, or promise a replacement before the facts are reviewed.

Incorrect addresses and unclaimed packages

If a parcel returns because an address was entered incorrectly or it was not collected, contact us promptly. We will explain whether reshipping is possible and quote any additional charge before you agree to it. We do not charge for our own mistakes or impose a fee that conflicts with your rights. Refusing delivery is not a substitute for notifying us of a cancellation.

Return instructions

Contact us before posting anything so we can provide the correct instructions for that order. Printful's regional facilities can receive applicable product-return packages; they are not the seller's business address or a destination for legal correspondence. Do not send an item to a manufacturing facility or parcel-label address unless we instruct you to do so. A valid statutory withdrawal does not depend on our approval.

Refund timing

Refunds are issued to the original payment method unless another method is agreed and permitted by law. We process an approved refund within 10 business days and comply with any shorter applicable legal deadline. Your bank or payment provider can take additional time to post it. We will not replace a legally required monetary refund with store credit without your agreement.

Refunds for defects, incorrect goods, delivery failures and statutory cancellations include shipping amounts when required by law. The terms of any exceptional voluntary return will explain whether original shipping is refundable before you accept that arrangement.

Mandatory consumer rights

Nothing in this policy excludes rights that applicable law makes mandatory. Where EU or UK distance-selling withdrawal rules apply, you generally have 14 days after receiving the last relevant item in an order to notify us of withdrawal, followed by 14 days to send the goods back. Standard designs selected from our offered sizes and colors are not treated as individually personalized merely because they are printed after ordering.

For those withdrawals, reimbursement, standard outbound delivery costs, return postage and any lawful deduction for excessive handling follow the applicable law. For EU withdrawals, reimbursement is generally due within 14 days after notice; where permitted, it may be withheld until the goods or evidence of their return are received, whichever is earlier. UK refund timing follows the applicable return or evidence-of-return rule. Brazilian statutory seven-day distance-purchase withdrawal rights and all other applicable consumer protections are preserved. Supplier claim deadlines do not limit your rights against Burnz as the seller.

You may notify us by email with your name, order number, items and an unambiguous statement that you wish to cancel or withdraw. No special wording is required.